Shipping policy

 

Any indication as to when wines will be available for delivery or collection is an estimate only and is not intended to be binding. We will notify you once wines are available and you must give at least 48 hours’ notice before collection.

National transport may be arranged by us as your agent at the rates of charge indicated. Our current storage charge will apply for all goods which have not been collected/delivered within three months of being available.

It may not be possible to deliver alcohol to certain addresses outside of the Republic of Ireland due to local restrictions and/or regulations. If this is the case Frank's Place reserves the right to cancel and refund the transaction. We will deliver your goods to the delivery address specified by you.

Delivery will be made as soon as possible after your order is received and processed.

Goods are delivered by a courier service of our choosing.

The nationwide delivery charge for wine and wine gifts is €12.50 (i.e. Hamper, wine gift, case of wine) and for gift cards is €1.65. Orders of €500 and above can avail of free shipping. Deliveries are made during business hours and exact times of delivery cannot be specified. Depending on the time of year, deliveries will take 3 – 5 working days and adequate notice must be given during busier periods when we cannot guarantee delivery dates. If you would prefer to collect the wine, a minimum of 3 working days notice must be given.

On delivery, you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 3 days of delivery of the order. Adequate proof of loss will be necessary before any replacement is issued. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us.

You will be deemed to have accepted the goods as satisfying your order three days after collection/delivery, and thereafter will not be entitled to reject wines for any reason. Full delivery details (complete address, mobile and landline phone number) must be provided at the time of ordering to ensure that the items arrive at their destination on time and in good condition. At present we cannot deliver goods to any country outside of the Republic of Ireland.